SHIPPING AND RETURNS
SHIPPING
Orders are processed Monday through Friday, excluding public holidays. Most orders are processed and shipped within 2–3 business days after purchase.
Please note that during particularly busy periods, especially June–August and December–February, processing may take up to one week.
Once your order has been shipped, you will receive a shipping confirmation including your tracking number.
Delivery times provided by NICASCONCEPT or the shipping carrier are estimates and may vary depending on the destination, customs clearance and circumstances outside our control.
Please make sure your shipping address is complete and correct when placing your order. Additional costs resulting from an incorrect address, an unclaimed parcel or a parcel returned to us may be charged to the customer where permitted by law.
If your parcel appears to be lost or significantly delayed, please contact us at office@nicasconcept.com so we can assist you with the carrier.
RETURNS
We hope you love your NICA Bag. If you would like to return your order, please contact us at office@nicasconcept.com.
You have 14 days from receiving your order to notify us that you wish to return it.
Returned items must be unused and returned with all original components and packaging. You may be responsible for any loss in value resulting from handling beyond what is necessary to inspect the product.
The customer bears the direct cost of return shipping unless otherwise agreed or required by law.
We strongly recommend using a tracked and insured shipping method and keeping your proof of shipment until your return has been completed.
Once we have received and inspected your return, your refund will be processed in accordance with applicable statutory requirements. Where applicable, refunds will generally be made using the original payment method.
Your statutory rights regarding defective products remain unaffected.
MULTIPLE BAG ORDERS
Please choose your bags carefully when ordering multiple pieces.
Our statutory return and withdrawal obligations remain unaffected. Where no statutory right to a monetary refund exists and NICASCONCEPT voluntarily accepts a return, we may offer store credit instead.
This also applies where multiple orders are placed using the same customer name and delivery address where they form part of the same transaction.
SALE ITEMS
We hope you choose sale items carefully, as quantities are often very limited.
Where a statutory right of withdrawal applies, purchasing an item at a reduced price does not affect that right.
For returns accepted voluntarily outside the statutory withdrawal or warranty rights, sale items may be refunded in the form of store credit or a gift card rather than a monetary refund.
This does not affect your statutory rights regarding defective products.
DUTIES & TAXES
For orders shipped outside the European Union, customs duties, import taxes, import VAT, brokerage fees, handling fees or other import-related charges may apply.
These charges are not included in the product price or shipping costs charged by NICASCONCEPT, unless expressly stated otherwise.
All applicable customs duties, import taxes and other import-related charges are the responsibility of the customer.
NICASCONCEPT has no control over these charges and cannot predict their amount. We therefore recommend contacting your local customs authority if you would like further information before placing your order.
NICASCONCEPT does not reimburse customs duties, import taxes or other charges imposed by customs authorities, governments, carriers or other third parties.
If a parcel is refused, unclaimed or returned to us because the customer does not pay the applicable customs duties or import charges, reasonable shipping, return shipping, customs or other costs incurred may be deducted from any refund where legally permitted.
Any delays caused by customs clearance are outside NICASCONCEPT's control.
