Shipping policy

Orders are processed Monday through Friday excluding federal holidays. Most orders ship within 2 or 3 working days of purchase. However, shipping times may vary due to availability of merchandise. Orders will not be delivered on the weekends or federal holidays. All orders include tracking number. We are not responsible for lost or stolen packages or packages delayed by DHL + UPS Mail Service.

RETURNS

If you would like to return your NICA Bag for exchange or refund, please send an email within 48 hours to customercare@nicaconcept.com. Once your email is confirmed, you will receive the address to send your return to. Items sent back without authorization may not be accepted for a refund or exchange.

You have 14 days from the reception of your order to exchange or return your NICA Bag. 

We only accept returned bags new and unused and in the original packaging.

Since every bag is unique, we only accept returns once.

Returns that do not meet our policy will not be accepted and will be sent back to the customer.

Within a period of 10 working days from the moment we received your package in our Atelier, the Bag will be exchanged or the refund will be arranged.
The refund will be made through the same payment method used for the purchase and does not include shipping costs.

Sale
Items purchased during sale can only be returned in exchange for a voucher with the value of the purchased amount.
We do not offer a refund on bags on sale. The voucher does not have an expiration date and can only be used in our webshop.

 

We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.